Glossary
SLA Evidence
Timestamped, checksummed records of vendor behavior for credit conversations.
Definition
SLA evidence is an independent, timestamped record of a vendor’s observed behaviour during a failure window - the kind of artifact you can attach to a service-credit conversation governed by your contract with that vendor.
The problem
Screenshots and Slack messages do not settle credit disputes. The vendor’s own status page is written by the counterparty to the claim.
Why it matters
An SLA claim needs an independent record of the window. A vendor status page is written by the counterparty to the claim.
Practical example
A 17-minute degradation with every scheduled observation in the window, the detection record that confirmed it and the correlated incident, compiled into one artifact with a verifiable checksum.
How RELIASTRA approaches it
When an incident resolves, RELIASTRA compiles the retained observations, the detection rule that applied and the attribution result into one record. Records carry the producing account binding and a checksum, and can be verified by a third party without disclosing endpoints or credentials.
Add one dependency you already own.
RELIASTRA probes the external services your software relies on, confirms a fault deterministically, and keeps a record you can verify later. One plan, $9/month, and a 14-day trial that needs no card.