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Observed incident recordDetected by RELIASTRA probes

Official status page failure window - Braintree

Incident d455aa02-0a5c-490b-b13a-61d413cd0a38 - endpoint status.braintreepayments.com, measured from us-east. Confirming rule: 2 consecutive failed observations counted 2 of them.

ResolvedSeverity: MajorStatus: ResolvedAttribution: OBSERVED by RELIASTRA

Observed window

Every timestamp is a stored field of this record, printed in UTC. The window begins at the first failure the rule counted and ends, for a resolved record, at the observation run whose consecutive successes closed it.
Opened
25 Oct 2026 12:53:37 UTC
Confirmed
25 Oct 2026 13:00:27 UTC - the run that made the failure count reach the threshold; this record did not exist before it
Recovered
25 Oct 2026 13:14:06 UTC
Duration
20m (from the stored window)

What was measured

The record is a summary of an observation run set. The referenced observation ids resolve to stored probe entries inside the retention window; the detector keeps no second, narrative version of them.
Endpoint observed
Official status page - https://status.braintreepayments.com
Measured from
us-east - the only observation region named in this record; nothing about other regions is claimed or inferred
Failed observations
2, consecutive through the trigger set
Failure shape
probe timeouts
Observation references
first 835607aa-2ef6-41dc-bd07-5a0da607f9a8 last 42a8cef4-594f-4a15-8d61-df6dfe3fe80b

The claim, in full

Between 2026-10-25T12:53:37.474604+00:00 and 2026-10-25T13:00:27.598829+00:00, RELIASTRA probes in us-east recorded 2 consecutive failed observations against https://status.braintreepayments.com (the observed Braintree target). Failure class: timeout; observed status: no HTTP response. This record describes the observed endpoint only and is not a statement about the vendor's services as a whole. That is all of it. Nothing about the vendor as a whole, nothing about other regions, nothing about your requests - the record you are reading is the measurement, not a narration of it.

Evidence artifact

A frozen, hashed document of this record's window: the claim, the detection rule, and every observation row it rests on. Deterministic, reproducible from stored data, immutable once written.
Artifact
/api/v1/public/incidents/d455aa02-0a5c-490b-b13a-61d413cd0a38/evidence - JSON, served byte-for-byte as stored
Content hash
sha256: a3d9ec68b4854dcf6fe7841b65f54fc3c583b0b17c62aedf16beb441fc86c322
Freeze
version 2, taken while the incident was resolved (25 Oct 2026 13:19:36 UTC); later freezes supersede, never edit, and each stays at its own versioned URL
Coverage
8 observations in the window
Verification
Remove the "verification" key from the document, re-serialise with sorted keys and compact separators, and SHA-256 the UTF-8 bytes: the digest must equal the hash above. The recipe ships inside every artifact.

What this record does not establish

The boundaries are part of the record, not a disclaimer under it.
Causation
Not established. A 5xx can be the vendor, a shared middle path, or the probe's own egress - the record reports what came back, not why.
Vendor acknowledgement
Braintree may have recorded this window differently, later, or not at all. RELIASTRA does not ingest vendor-reported status, so no reconciliation is offered either way.
Global reach
This window is named for us-east. A record from one observation region never settles the question in another.
Customer impact
Whether your requests were affected is your measurement to make - this record carries only RELIASTRA's own probes.

Where this fits