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RELIASTRA

01For agencies · MSPs · consultants

Your client's outage
becomes your problem.

Prove what happened.

RELIASTRA gives agencies the infrastructure evidence they need to investigate incidents, identify dependency failures, and communicate clearly with clients.

Create your workspaceSee how it works

02The agency workflow

Client → Applications → Dependencies → Incident → Evidence → Client-facing report

RELIASTRA is arranged around the work an agency already does, not around a monitoring dashboard viewed for its own sake.

  1. 01

    Create a client environment

    One row per organization you operate.

  2. 02

    Attach applications and monitors

    Each client owns its checks, incidents and evidence.

  3. 03

    Track incidents and dependencies

    Operational, degraded and critical roll up per environment.

  4. 04

    Determine what failed

    Incident → dependency → application → client attribution.

  5. 05

    Generate and share evidence

    Timestamped, checksummed records from the same timeline.

  6. 06

    Hand the client a report

    A professional explanation, not a recollection.

03The agency console

Client environments.

The console is a rollup of the infrastructure you operate, ordered by who needs you right now. It is not a second monitoring tool.

Posture
Rolled-up availability, degradation and critical states across every client environment.
Attribution
Open incidents walk from dependency to application to client, so the accountable party is visible.
Evidence
Recent reports by client, with the incident that produced each one.
Unassigned monitors
Monitors that belong to no client stay visible until they are assigned, never silently hidden.

Client environments, client-facing reports and white-label branding are Enterprise capabilities. See the entitlement table below before you claim them in a proposal.

Agency operations · Client environments

Representative view

Environments

4

Dependencies observed

23

Unassigned monitors

2

Rollup availability

99.61%

Client environmentStatusAppsDepsAvailabilityIncidentsLast
Meridian CommerceDown3897.40%24m ago
Beacon LedgerDegraded2699.02%11h ago
Atlas CommerceOperational4999.98%0none recorded

Active incidents across clients

Meridian CommercePayment APIOpen
Beacon LedgerAuth providerOpen

Unassigned monitors

Vendor API · EU routeAssign
Disaster recovery endpointAssign
Open the agency console

04Client portal

The artifact you hand to your client.

After an incident, the agency can provide a professional, evidence-backed view of what happened instead of screenshots, guesses or a long explanation.

  1. 01 · Incident detectedquorum across regions
  2. 02 · Evidence collectedper-region observations
  3. 03 · Dependency identifiedcorrelated timeline
  4. 04 · Client receives reportportal + signed artifact

Client portal

Meridian Commerce · Service reliability portal

Generated 14:42 UTC

Clients

4

Services monitored

23

Average uptime · 24h

99.61%

Open incidents

1

Operational

Northwind Retail · 3 services observed

/portal/{share_token}
Signed data · unauthenticated by design · print-readyEvidence documentation

05Entitlements

What your plan actually grants.

These rows are the same entitlement table the pricing page renders. Nobody has to guess what is included.

Pro
Self-serve. Attribution, evidence and API access for one organization.
Enterprise
Client isolation, client-facing reports, portals and white-label evidence.
CapabilityFreeProEnterprise
Email alertsyesyesyes
Incident detectionyesyesyes
Deterministic attribution·yesyes
Evidence generation·yesyes
Historical analysis·yesyes
Client groups & isolation··yes
Client-facing reports··yes
White-label branding··yes
Custom-branded evidence··yes

Free and Pro include the monitoring side by default. Client isolation, portals and white-label are Enterprise capabilities, reflected here from the same source the backend enforces.

06Agency customer · separate from Partner

Two different relationships.

Using RELIASTRA to operate client infrastructure is a customer relationship. Referring organizations and earning commission is a partner relationship. The page you are on is for the first.

Agency customer

You run it for your clients.

Create client environments, attach their applications and monitors, and hand over reports and portals when they need to understand what happened.

Create your workspace

RELIASTRA Partner

You refer and earn commission.

Point the organizations you advise to RELIASTRA through a tracked link and earn recurring commission on accounts you bring in.

Explore the Partner Network

Already helping companies adopt infrastructure tools?

Explore the RELIASTRA Partner Network

Stop arguing about who caused the outage. Show the evidence.

Create a workspace, add the endpoints your clients depend on, and keep the record when the next vendor incident lands.

Create your workspaceSee pricing